• Patient Resources

A visit to your doctor or the hospital shouldn't be a scary or confusing experience. At Reedsburg Area Medical Center, we think that your mind should be at ease and focused on getting well during your time here.

This is why we provide you and your family with helpful resources to guide you through your care.

Here you can get access to patient forms, view our complementary and community resources or even provide feedback. If there is anything else you need as a patient of Reedsburg Area Medical Center, simply ask one of our dedicated staff members for assistance.

Ask Me Three

Designed by health literacy experts, Ask Me 3 is intended to help patients become more active members of their care team, and provide a critical platform to improve communications between patients, families, and health professionals.

Click here to view the Ask Me Three form. 


Quality and Safety

Reedsburg Area Medical Center is committed to sharing information about the quality and safety of the health care services that we deliver in our community. With the information provided below, you can see how RAMC provides recommended care for patients with certain conditions or the progress that we have made towards national patient safety goals.

CheckPoint - gives a snapshot of WI hospitals’ performance on important patient safety measures & key areas.

ServePoint - designed to familiarize the user with the services, programs and assistance that hospitals offer at or below cost.

PricePoint - allows healthcare consumers to receive basic, facility-specific information about healthcare services and charges.

If you would like to talk with someone about your experience, positive or negative, we encourage you to do the following:

  • Ask to speak with the Director of the unit.
  • Ask to speak to the Administrator on-call for the day.
  • Contact the Director of Patient Safety & Quality at 608-768-6237.
  • Share your comments on a patient satisfaction survey [link].
  • Contact the Joint Commission — If you have a patient safety event or concern about a health care organization click this link: Report a Patient Safety Event
  • If you are a Medicare beneficiary you can contact Livanta LLC at 1-888-524-9900, TTU 1-888-985-8775 if you were not satisfied with the quality of the care you received.

You can also fill out a form to nominate a staff member for Super Hero status! Just click here.

Additional Information:

Patient 101 - How to Find Reliable Health Information


Hospitalist Program

A hospitalist is a medical provider responsible for patients from the time of their admittance to the hospital to the time of their release. They coordinate a patient’s care, working with nurses, physical therapists, social workers, and other staff to ensure the best possible care and the best possible communication.

The hospitalist also is responsible for clearly communicating with the patient and their family. When it’s time to leave the hospital, the hospitalist will coordinate discharge instructions and follow up actions, like physical therapy, home visits, or wound care.

Meet our Hospitalists:

Dr. Mark Menet 

Karen Sager, PA-C 

Dr. Sanhdya Shah 


Mobile Integrated Health

Mobility limitations. Medications. Scheduling follow-up care. There are a lot of details to remember when you leave the hospital. But all most patients want to do is relax and recover in the comfort of their own homes.

That’s why Reedsburg Area Medical Center (RAMC) and the Reedsburg Area Ambulance Service are pleased to offer a Mobile Integrated Health program to help bridge the gap between hospital discharge and recovering at home, allowing patients to focus on healing.

Through the Mobile Integrated Health program, patients and their families receive the following support from paramedics:

  • Medication review
  • Assistance with making follow-up appointments with providers
  • Health education on symptom awareness and how to best manage illnesses
  • Home safety

Patient & Family Advisory Council Application

Reedsburg Area Medical Center has a Patient and Family Advisory Council (PFAC) to serve as a voice for patients and families, provide consumer feedback, and to advise on community health needs.

The following criteria should be met by those wishing to be a member of PFAC at RAMC:

  • Ability to attend quarterly meetings
  • Maintain appropriate and confidential handling of personal information
  • Listen respectfully to different opinions
  • Speak comfortably in front of groups
  • Commitment to the mission of the council

Interested community members should complete the application below.

If you do not receive confirmation of receipt of your application within 10 days, or if you've further questions, please contact Carla Mercer at 608-768-6246 or email cmercer@ramchealth.org.

[online form]


Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Please review it carefully.

RAMC Privacy Notice  (English)  (Spanish)


Health Care Power of Attorney

Please follow this link for a complete overview of a Health Care Power of Attorney.

En Español: Poder judicial para la atención médica

If you need assistance in completing these documents you may contact: Reedsburg Area Medical Center at 608-524-6487 and ask to schedule an appointment with an Advance Care Planning Facilitator.


Release of Information

Reedsburg Area Medical Center is committed to protecting your privacy and confidentiality. Which is why we require patient or legal guardian authorization to release copies of your medical records. The Health Information Services Department maintains all RAMC patient healthcare records and reviews all requests for copies before processing.

Requested records are sent by mail and are not available by facsimile. The original records are kept at Reedsburg Area Medical Center. You may request copies of your records at any time.

How to obtain copies of medical records—In order to obtain copies of your medical records, you are required to fill out an "Authorization for Disclosure of Protected Health Information" form.  You may request one by calling the Health Information Services Department at 608-524-6487, ext. 1800 or follow this link to access RAMC's Authorization for Disclosure of Protected Health Information.


Pharmacies

Two Pharmacy locations to better serve you!

Your prescription can now be filled and picked up at the location of your choice: RAMC Viking Pharmacy or RAMC Community Pharmacy. 

 

RAMC Community Pharmacy: 608-524-6177

Reedsburg Area Medical Center Community Pharmacy is conveniently located on the RAMC campus within the Physicians Group. Patients can fill new prescriptions in the pharmacy so they don't need to stop on the way home. And the convenient hours make it easy to call in and pick up refills.

RAMC Community Pharmacy Services:

  • Free Medication Review & Personalized, One-On-One Education
  • Over-the-Counter, Dye-Free Products for Adults and Children
  • Convenient, Automated Prescription Refill Phone Line — call 524-6868 and follow the easy instructions

Meet our Community Pharmacists:

Hours

  • Monday - Friday: 8:30 a.m. - 6:00 p.m.
  • Saturday: 9:00 a.m. - 1:00 p.m.
  • Sunday: 9:00 a.m. - 12:00 p.m.

RAMC Viking Pharmacy: 608-524-6868

Reedsburg Area Medical Center Viking Pharmacy is conveniently located inside Viking Village grocery store, Viking Drive, Reedsburg.

RAMC Viking Pharmacy Services:

  • Free, Individualized Blood Pressure & Blood Sugar Screenings
  • Immunizations (ages 6 years and older)
  • Tobacco Use Treatments
  • Free Medication Review &Personalized, One-On-One Education
  • Over-the-Counter, Dye-Free Products for Adults and Children
  • Convenient, Automated Prescription Refill Phone Line — call 524-6868 and follow the easy instructions

Meet our Community Pharmacists: 

  • Tiaha McGettigan
  • Hayley Vrchota

Hours:

  • Monday - Friday: 8:00 a.m. - 7:00 p.m.
  • Saturday - Sunday: 9:00 a.m. - 5:00 p.m.