Delighted with Overall Care
I just got done having the pleasure of meeting the patient in room 241, Robert. He and his family and friends requested to meet with me to express their gratitude for the wonderful care that they have received here at RAMC. They told me that where they come from in Springfield, IL they have to go to one of two large hospitals and he has experienced laying on a cart in a hallway for 8 hours while waiting for an open bed. They said here, everyone is so friendly and compassionate. They stated how everyone has a smile on their face and greeted them when passing in the hallway. They also loved the recommendation to go to Greenwoods Café for breakfast!
Overall, they wanted me to share their appreciation for the timeliness of care, the compassion they felt from the staff, the knowledge and professionalism exhibited by all. The patient also expressed delight in our bed alarms and how he “couldn’t get away with a darn thing!”
I just wanted to share this with everyone on their behalf, because so often we go without thanks in what we do and we need these moments to remember this is why we are here and what we do does make a difference.
-- Shared by Lindy Fabry, MCC Director from patient Robert Samuels, Springfield, IL
A Celebration with a Surprise Ending!
Annie Hinkhouse was enjoying a birthday celebration with her family, knowing that in a few days they would all be celebrating the birth of her third child. “It wasn’t long after I started feeling contractions that I realized today is the day, and it was time to go in to the hospital.” Once Annie and her husband Brett arrived in the Birth Center, she was able to soak in the tub. “The warm water helped to relieve my discomfort and allowed me to relax.” Annie’s doctor, Dr. Chris Wenninger, made his way in to the Birth Center shortly after. Says Dr. Wenninger, “I love my job and appreciate the fact that my patients trust me enough to take care of them during this momentous time in their lives. It’s very special.” At 9:46 pm on January 20th, 2018, baby Josie Rae Hinkhouse made her way into the world, weighing 8 pounds, 9 ounces and measuring 20 ½ inches long. She was eagerly greeted by her big brother Wynn and big sister Charlie! “We have been blessed with three wonderful birth experiences at the Reedsburg Area Medical Center Birth Center! Dr. Wenninger has provided us with exceptional care and compassion. We are so grateful for him and the staff at RAMC Birth Center!”
We Will Get Through This
Sometimes, patient experiences touch a chord so deep within you, you just have to share. One of the things that stands out in my mind after Dr. Klingbeil told me I had cancer, was him saying, "We will get through this." He didn’t say “you,” he said “we.” He spent a great deal of time explaining my options, the procedures and answering all my questions. He also wanted me to see an oncologist before my surgery and made sure an appointment was set up. I know the time he spent with me that day set him behind schedule which was another sign about how much he cares about his patients.
I found Dr. Klingbeil to be an exceptional surgeon and the type of doctor who treats the person as well as the patient. He was very understanding before and after both of my operations, always treating me with kindness and compassion which helped me get through a very difficult time.
Above and Beyond their Duties!
We would like to thank all of the Medical Staff that took very good care of our mother, Joanne Morgan. The staff went above and beyond their duties to make sure she had the best care possible. From the ambulance crew to the Radiology team, the Lab staff, Emergency Doctors and Nurses. The Nurses on second floor, the Nutritionist, and Rehabilitation Nurses.
I personally would like to thank the young UW student that helped and stayed by our mother's side in the emergency room. You’re lucky to have her as part of your team. Deb up in ICU, thank you so much for making sure our mom was comfortable and cared for. You made her laugh and even make a few jokes herself. Thanks again for the arrangements for my sleeping head quarters while I stayed with mom.
Dr. Koontz, thank you so much for reassuring me and my siblings that mom was going to be fine and that she will be with us for sometime yet.
Just another big Thank You to everyone again for great care. Thank You!"
--Kim ,Ginger, Nora, and Bobbie, Joanne Morgan's Daughters
Going Beyond in All They Do!
I would like to nominate Heather and Marcia from the Urgent Care/ Emergency Room for Going Beyond the Expected in all they do. From the moment Heather called my daughter to triage, to walking out the door to leave, both of these ladies were exceptional in the care shown to my daughter. She was moved from Urgent Care to ER and Marcia took over my daughter's care from there. They both spoke to my daughter with care and calmed her down. She was upset and in pain. Marcia and Heather both took the time to talk to my daughter and get her mind off her pain.
Thank You Deb
Just got home and recovering from surgery I had today. Just wanted to let everyone at the center know Deb from the Surgery Center was AMAZING and so incredibly patient with me, my husband, and my daughter! It was a long morning for all of us and she had no problem with their antics! The anesthesiologist was pretty awesome too!
This is an opportunity for me to express my gratitude and appreciation for RAMC in total. Dr. Kevin Weber performed a total knee replacement on my right leg November 2nd. My stay was exceptionally a good success. The entire staff should be commended for being so positive and care giving. You should be proud!
--Roderick A. Baker
Truly Amazing Staff
A very big thank you to the nurses and midwives at the RAMC Birth Center. You ladies are amazing at your jobs and made us feel like we were right at home. Thank you for taking care of us; you all are truly amazing women. Even if you weren’t there when we delivered, thank you so much for all you do.
--Khrystyna Goodman, mom to Owen
Great Overall Experience
Finding out my 15 year old son had to have hip surgery was a shock! But Dr. Fochios was kind, explained everything in simple terms and put my and my son's mind at ease. He went above and beyond in keeping me up to date on everything to expect, and even afterwards, in fitting us in due to a concern on the incision. And I can't say enough great things about Krissy, his anesthetist. She shared some personal stories of her own regarding his procedure and really helped put his mind at ease on the recovery time, yet reminded him that he'd need time to heal.
Thank you so much for such incredible staff and wonderful customer service!
Soothing Water Birth Experience
My water birth experiences at RAMC's Birth Center have far exceeded my expectations for smooth and comforting deliveries. The soothing water and freedom to move about released my anxiety and let me concentrate on allowing my body to bring my baby into the world. The Birth Center nurses and staff are a one-of-a-kind, special team that go out of their way to provide you with the support and resources needed for the gentlest birthing experience.