Last updated 3-31-2020, 2:30pm
Important Information from RAMC
RAMC is committed to keeping our patients, visitors, team members and communities safe and well.
An important note about COVID-19 testing
We have a limited supply of COVID-19 (coronavirus) test kits as they are rationed by the state. Know that we are continuously ordering these test kits but have no control over the number we receive. Therefore, we are careful and diligent in our screening process to determine each person’s need for testing.
Per Wisconsin State Laboratory of Hygiene – Individuals who qualify for COVID-19 testing are tiered. Tier 1 – Critically ill in ICU and residents of a long term care facility. Tier 2 – Hospitalized (non-ICU) patients with symptoms and healthcare workers with symptoms.
We have implemented the following precautions and services:
Physicians Group including Walk-In Care Clinic
Patients are asked to use the main hospital entrance as the Physicians Group parking lot entrance off of North Dewey Avenue will be temporarily closed. A team member will greet each car. Those with respiratory symptoms will proceed to and park at a special medical screening tent where healthcare professionals including doctors, nurse practitioners and physician assistants will be providing screenings to determine the level of care needed. PLEASE NOTE – THIS MEDICAL TENT IS NOT A DRIVE-THROUGH / DRIVE-UP TESTING STATION.
Those without respiratory symptoms seeking Walk- In Care, Community Pharmacy and patients with appointments will be greeted and then proceed to the Physicians Group entrance where they will be screened just inside the main entrance by team members wearing personal protective gear like face shields, face masks, gowns and gloves. We follow the Centers for Disease Control and Prevention (CDC) guidelines when asking all of our patients and visitors screening questions and will be checking temperatures. Instruction will be provided after screening.
For clinic appointments, one, symptom-free support person may accompany the following: cognitively disabled patient; physically impaired patient; patient who is a minor.
Various Physicians Group providers are now offering telehealth services! Visit ramchealth.com/telehealth for more information!
RAMC Physicians Group is open Monday – Thursday – 8am – 6pm; Friday – 8am – 5pm; closed weekends.
Walk – In Care Clinic (located inside RAMC Physicians Group), is open Monday - Friday, 8am – 9pm; weekends 10am – 9pm.
The laboratory in the Physicians Group is open Monday – Thursday – 8am – 5:30pm; Friday – 8am – 5pm; closed weekends. Note that the hospital laboratory Saturday hours have changed to 8am – 12 noon. Saturday laboratory patients with respiratory symptoms or fever arriving before 10am will be asked to return to be screened in the medical screening tent at 10am.
A team member in personal protective gear such as face shields, face masks, gowns and gloves will greet every patient and visitor and ask the screening questions guided by the Centers for Disease Control and Prevention (CDC) and will be checking temperatures. Instruction will be provided after screening.
Inpatient visitor restrictions are as follows – Adult inpatients – no inpatient visitors are allowed for adult inpatients except for symptom-free healthcare decision maker or symptom-free visitors for end of life situations. Pediatric inpatients – one symptom-free visitor is allowed and that visitor is to remain the same within a 24 hour period. Obstetric (Birth Center) inpatients – one symptom-free visitor for the duration of the patient’s stay. We encourage staying connected via phone, FaceTime, Skype and other electronic means.
THE HOSPITAL MAIN ENTRANCE DOORS ARE OPEN DAILY 8AM – 7PM. IF IT IS AN EMERGENCY, PLEASE GO TO THE EMERGENCY ROOM. HOSPITAL LABORATORY SERVICES ARE OPEN TO OUTPATIENTS BEGINNING AT 8AM MONDAY – SATURDAY, CLOSED SUNDAYS.
Patients with respiratory symptoms or fever, coming for outpatient lab services at the hospital Saturdays between 8am – 10am will be asked to return after 10am to be screened in the medical screening tent prior to receiving lab services.
The Sunshine Café, located inside of the hospital, will only accept call in (768-6126) and pick up orders between 8am – 2pm for symptom-free visitors and team members. If community members would like this service, call 768-6126 and we will arrange for pick up on the side patio located behind the hospital. Room service will remain the same for inpatients and inpatient guests.
Due to the shortage of supply, any patient who has metered dose inhalers (MDI) or inhaled respiratory medications prescribed and you are coming to our ER or being admitted to the hospital, please bring your inhalers/inhaled respiratory medication with you.
Our wound care clinic has been relocated to the first floor of our Specialty Group building. These patients are to enter in the main hospital entrance.
One symptom-free visitor. Exceptions may be considered for pediatric and end of life care so long as they are symptom-free.
We ask all of our Specialty Group patients, including wound care patients to please enter through the main hospital entrance as the Specialty Group doors will be locked until further notice. For chemotherapy patients, please call your nurse upon your arrival at the Specialty Group.
For clinic appointments, one symptom-free support person may accompany the following: cognitively disabled patient; physically impaired patient; patient who is a minor.
Various Specialty Group providers are now offering telehealth services! Visit ramchealth.com/telehealth for more information!
This entrance is locked until further notice. All surgery patients and their guests are asked to enter through the main hospital entrance and will be screened.
One symptom – free support person per patient.
RAMC Viking Pharmacy (located inside Viking Village Foods)
Mail and delivery services available! Delivery services within the city of Reedsburg are offered Monday – Friday with deliveries between 1 – 3pm. For same day delivery service please call us at 524-6868 by 10am. After 10am, will be next day delivery.
Viking Pharmacy hours remain the same – Monday – Friday 8am – 7pm; weekends 9am – 5pm.
For mail and home delivery services, secure credit card/debit payments are accepted prior to these services.
Complimentary blood pressure and blood sugar screenings are suspended until further notice.
RAMC Community Pharmacy (located inside RAMC Physicians Group)
Curbside pick-up is now available during business hours. Just call us to request this service and one more call when you arrive at our curbside-designated parking stall and we will be ready for you!
Mail and delivery services are available! Delivery services within the city of Reedsburg are offered Monday – Friday with deliveries between 1 – 3pm. For same day delivery service please call us at 524-6177 by 10am. After 10am will be next day delivery.
For curbside, mail and home delivery services, secure credit card/debit payments are accepted prior to these services.
Until further notice RAMC Community Pharmacy is now open Saturdays 10am – 2pm and Sundays 10am – 1pm. Monday – Friday hours remain the same - 8:30am – 6pm.
SENIOR LIFE CENTER
Closed to outside visitors except for end-of-life situations as long as they are symptom-free. We are helping our residents and tenants stay connected with friends and loved ones via phone calls, FaceTime and other electronic means.
IF AT ANY TIME YOU EXPERIENCE SEVERE SHORTNESS OF BREATH OR DIFFICULTY BREATHING, PERSISTENT PAIN OR PRESSURE IN THE CHEST, NEW CONFUSION OR INABILITY TO AROUSE, BLUISH LIPS OR FACE OR FEEL EXTREMELY ILL, PLEASE GO TO THE EMERGENCY ROOM, CALLING FIRST TO ALLOW THEM TO PREPARE FOR YOUR ARRIVAL. ER IS OPEN 24/7.
Remember the Basics
Social Distancing Truly Matters
Social Distancing is a term applied to certain actions that are taken by Public Health officials to stop or slow down the spread of a highly contagious disease and minimize its effects on our most vulnerable populations. It often includes limiting large groups of people coming together, closing buildings and canceling events. It basically helps separate the sick from the healthy and in short, is a way to calm the pace at which as outbreak is able to spread across a population. We can all do our part to make a difference and contribute to slowing the spread of illness.
Reedsburg Area Medical Center Viking and Community Pharmacies
RAMC Community Pharmacy, located inside RAMC Physicians Group, are now offering curbside pick-up! Curbside pick-up is available during business hours Monday - Friday (see below). To request this service simply ask the pharmacy staff for curbside pick-up by calling 524-6177.
Also, RAMC Community and Viking Pharmacies are now offering complimentary prescription deliveries Monday – Friday within the Reedsburg city limits! If your prescription/refill is received by 10am, delivery will be that same day, otherwise expect delivery the following day. Deliveries are typically between 1 – 3pm. To receive this service simply call the pharmacy and request delivery. Hours and contact information for both pharmacies below.
Viking Pharmacy hours are Monday – Friday 8am – 7pm and weekends 9am – 5pm. 524-6868.
Community Pharmacy hours are Monday – Friday 8:30am – 6pm, Saturdays 10am – 2pm and Sundays 10am – 1pm. 524-6177.
For both curbside and home delivery services, secure credit card/debit payments are accepted prior to these services.
The latest information and resources for COVID-19 (Coronavirus):
Sauk County COVID-19 (Coronavirus) Hotline:
Sauk County Public Health and Emergency Management have established a Coronavirus hotline to call with Coronavirus-related questions. This hotline is a general hotline and is not intended to answer any medical-related questions. If you feel you are suffering from Coronavirus symptoms, please contact your medical provider by phone prior to visiting the facility.
UW Health’s COVID-19 (Coronavirus) Informational Hotline: 608-720-5300
Available 8:00 a.m. - 11:00 p.m. Monday - Friday and 7:00 a.m. - 11:00 p.m. Saturday - Sunday.