Important Information from RAMC
Last updated 5-18-2020, 7am
RAMC is committed to keeping our patients, visitors, team members and communities safe and well.
WE ARE SAFE, WE ARE PREPARED, WE ARE HERE.
RAMC continuously monitors the needs of our patients, team members and communities. Our commitment to safety has never wavered and never will. As we carefully resume elective tests, procedures and surgeries and relax visitor guidelines, please know that absolutely everyone’s health, protection and safety is our number one priority. From our rigorous cleaning standards, hand hygiene, building enhancements and our continued screening program to our stringent use of personal protective gear for us and you, rest assured you are in exceptional hands. Please do not postpone the healthcare you need. We are safely here for you.
Hours at a glance
Hospital main entrance – Daily, 7am - 7pm
Emergency Room – Daily, 24 hours
Physicians Group – Monday – Thursday 8am – 6pm; Friday8am – 5pm; closed weekends
Walk-In Care (inside RAMC Physicians Group) – Monday – Friday 7am – 9pm; Saturday & Sunday 10am – 9pm
Physicians Group Lab – Monday – Thursday 7am – 5:30pm; Friday 7am – 5pm; closed weekends. Note: hospital lab is open Monday – Friday 7am-6pm; Saturday 7am – 12 noon; closed Sunday
Specialty Group – Monday – Friday 7am – 5pm
Massage Therapy (located in RAMC Specialty Group) – Monday – 8:30am – 4:30pm; Tuesday – Friday 8am – 4pm
Community Pharmacy (inside RAMC Physicians Group) – Monday – Friday 8:30am – 6pm; Saturday 10am – 2pm; Sunday 10am – 1pm
Viking Pharmacy (inside Viking Village Foods) – Monday – Friday 8am – 7pm; Saturday & Sunday 9am – 5pm
Reedsburg Area Senior Life Center – See below under Visitor Guidelines section
RAMC Foundation Thrift Shop – Now open, following state guidelines, Monday – Friday 10am – 4:30pm; Saturday 10am – 2pm; closed Sunday. Also accepting donations during regular business hours
We ask all guests to use the 6 foot social distancing rule when entering, registering and in all waiting areas.
Parking lot car screening and medical screening tent updates
There is no longer a car screener or medical screening tent.
Patient and Visitor Screenings
When you enter our hospital and clinics you will be greeted by a team member in personal protective gear such as face shields, face masks, gown and gloves. Every patient and visitor will be asked the COVID-19 screening questions guided by the Centers for Disease Control and Prevention (CDC) and we will be checking temperatures using a no touch thermometer. Because face masks help prevent accidental virus spread to others, all non-symptomatic patients and visitors will be given a cloth mask after screening. We ask cloth masks be returned upon leaving for professional laundering. Patients with respiratory symptoms requiring tests or treatments are given a disposable surgical mask. It is not recommended that children under the age of 2 wear a mask.
Hospital inpatients – One visitor permitted every 24 - hour time period. Exceptions made for end-of-life situations. Visitors with acute respiratory symptoms or fever will not be permitted. No visitors are allowed for inpatients with respiratory symptoms. Additional guidelines below.
Clinic patients, including Walk-In Care and Hospital outpatient appointments – One symptom-free support person may accompany the following: cognitively disabled patient; physically impaired patient; patient who is a minor. Exception – one symptom-free support person for obstetrics patient allowed. Additional guidelines below.
Surgery Center – One symptom-free support person per patient. This support person is to remain the same for the duration of the patient’s stay, until discharge. We ask this support person remain in the patient’s room until the patient is discharged. Surgery Center entrance remains locked. Please enter through hospital. Additional guidelines below.
Emergency Room – One symptom-free visitor. Exceptions may be considered for pediatric and end-of-life care so long as they are symptom free. Additional guidelines below.
Reedsburg Area Senior Life Center – Closed to outside visitors except for end-of-life situations so long as they are symptom-free.
Additional Visitor Guidelines –
Visitors are always to wear a face covering.
Visitors must respect social distancing.
Visitors are not to congregate in gathering areas.
RAMC Physicians Group offers daily COVID-19 testing.
• This program is by appointment only – call 524-8611.
• A limited number of appointments are available Monday – Friday.
• This is a nasal swab test.
• Must have ACTIVE symptoms. Symptoms of COVID-19 include: cough, fever of 100 degrees or more, chills, sore throat, headache, fatigue, muscle aches, loss of smell, loss of taste or change in taste, abdominal pain, vomiting, diarrhea, runny nose, shortness of breath.
• This is NOT an antibody test and will not tell you if you previously had COVID-19.
If symptoms are severe, we will help patients schedule an appointment with a provider or be seen in the Walk-In Clinic (located inside RAMC Physicians Group). For extreme sickness, as always, the emergency room is open 24/7.
Telehealth is available - Various Physicians Group and Specialty Group providers offer telehealth services! Visit ramchealth.com for more information or call 524-8611(Physicians Group) or 768-3900 (Specialty Group) to inquire which providers are offering this service.
At this time, the Sunshine Café, located inside of the hospital,will only accept call in (768-6126) and pick up orders between 8am – 2pm for symptom-free visitors and team members. If community members would like this service, call 768-6126 and we will arrange for pick up on the side patio located behind the hospital. Room service will remain the same for inpatients and inpatient guests.
Group exercise classes are postponed until further notice. We want to help you stay healthy. Please visit our website or Facebook page for complimentary online classes.
RAMC Viking Pharmacy
Complimentary mail and delivery* services are available! Delivery services *within the city of Reedsburg are offered Monday – Friday with deliveries between 1 – 3pm. For same day delivery service please call us at 524-6868 by 10am. After 10am, will be next day delivery.
Viking Pharmacy hours - Monday – Friday 8am – 7pm; weekends 9am – 5pm.
For mail and home delivery services, secure credit card/debit payments are accepted prior to these services.
Complimentary blood pressure and blood sugar screenings are suspended until further notice.
RAMC Community Pharmacy (located inside RAMC Physicians Group)
Curbside pick-up is available during business hours. Just call us to request this service and one more call when you arrive at our curbside-designated parking stall and we will be ready for you!
Complimentary mail and delivery* services are available! Delivery services *within the city of Reedsburg are offered Monday – Friday with deliveries between 1 – 3pm. For same day delivery service please call us at 524-6177 by 10am. After 10am will be next day delivery.
For curbside, mail and home delivery services, secure credit card/debit payments are accepted prior to these services.
Until further notice RAMC Community Pharmacy is now open Saturdays 10am – 2pm and Sundays 10am – 1pm. Monday – Friday hours remain the same - 8:30am – 6pm.
A REMINDER TO PATIENTS WITH METERED DOSE INHALERS (MDI) OR INHALED RESPIRATORY MEDICATIONS PRESCRIBED AND YOU ARE COMING TO OUR ER OR BEING ADMITTED TO THE HOSPITAL, PLEASE BRING YOUR INHALERS/INHALED RESPIRATORY MEDICATION WITH YOU.
IF AT ANY TIME YOU EXPERIENCE EXTREME SHORTNESS OF BREATH OR EXTREME DIFFICULTY BREATHING, PERSISTENT PAIN OR PRESSURE IN THE CHEST, NEW CONFUSION OR INABILITY TO AROUSE, BLUISH LIPS OR FACE OR FEEL EXTREMELY ILL, PLEASE GO TO THE EMERGENCY ROOM, CALLING FIRST TO ALLOW THEM TO PREPARE FOR YOUR ARRIVAL. ER IS OPEN 24/7.
A message about antibody (serologic) testing
We understand the recent public interest in antibody testing for COVID-19. According to Ryan Westergaard, MD,PhD, MPH, Chief Medical Officer and State Epidemiologist for Communicable Diseases, Wisconsin Department of Health Services, “there is understandable interest in the topic of SARS-COV-2 antibodies as a possible marker for immunity and protection from future infection. Unfortunately, at this point in time, we do not know whether or not the presence of detectable antibodies equates to immunity, and even if it does, what level of antibody is needed or how long the immunity lasts. Until these questions are answered, serologic testing should not be used as a gate-keeper for employment, and should not be used to modify any practices related to personal protective equipment in health care settings.”
Road Construction beginning Monday, May 11
(From the City of Reedsburg) North Dewey Avenue will be closed to thru traffic beginning Monday, May 11 between 9th Street and 19th Street for reconstruction. The posted detour route is Eighth Street to Viking Drive to 19th Street to 21st Street and back to North Dewey Avenue. Access to RAMC will remain open during this phase from 19th Street to North Dewey Avenue.
Reedsburg Area Medical Center Viking and Community Pharmacies
RAMC Community Pharmacy, located inside RAMC Physicians Group, are now offering curbside pick-up! Curbside pick-up is available during business hours Monday - Friday (see below). To request this service simply ask the pharmacy staff for curbside pick-up by calling 524-6177.
Also, RAMC Community and Viking Pharmacies are now offering complimentary prescription deliveries Monday – Friday within the Reedsburg city limits! If your prescription/refill is received by 10am, delivery will be that same day, otherwise expect delivery the following day. Deliveries are typically between 1 – 3pm. To receive this service simply call the pharmacy and request delivery. Hours and contact information for both pharmacies below.
Viking Pharmacy hours are Monday – Friday 8am – 7pm and weekends 9am – 5pm. 524-6868.
Community Pharmacy hours are Monday – Friday 8:30am – 6pm, Saturdays 10am – 2pm and Sundays 10am – 1pm. 524-6177.
For both curbside and home delivery services, secure credit card/debit payments are accepted prior to these services.
The latest information and resources for COVID-19 (Coronavirus):
Wisconsin DHS: Resilient Wisconsin (Tips and info about Caring for Yourself, Staying Connected, and Reducing Stress)
Sauk County COVID-19 (Coronavirus) Hotline:
Sauk County Public Health and Emergency Management have established a Coronavirus hotline to call with Coronavirus-related questions. This hotline is a general hotline and is not intended to answer any medical-related questions. If you feel you are suffering from Coronavirus symptoms, please contact your medical provider by phone prior to visiting the facility.
UW Health’s COVID-19 (Coronavirus) Informational Hotline: 608-720-5300
Available 8:00 a.m. - 11:00 p.m. Monday - Friday and 7:00 a.m. - 11:00 p.m. Saturday - Sunday.
(Click on the #SaferAtHome graphic below for current cumulative total and newly reported COVID-19 cases by date confirmed)
Remember the Basics
Wash your hands frequently with soap and water for 20 seconds or use hand sanitizing gel, especially after blowing your nose; coughing or sneezing; using the restroom; before eating or preparing food; and upon arrival and after leaving anywhere.
Avoid touching your eyes, nose and mouth.
Stay home when you are sick. Early information suggests acetaminophen is a better choice to treat your fever and body aches. If you are experiencing extreme shortness of breath or extreme difficulty breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, bluish lips or face or feel extremely ill please go to the emergency room, calling ahead first to prepare for your arrival.
Cover your cough with your elbow, and sneeze into a tissue and then throw the tissue in the trash. Remember to wash/sanitize your hands.
Clean and disinfect frequently touched objects in your home and office. Remember to clean electronics - cell phones, keyboard, tablets, gaming devices, etc!
What is Social Distancing anyway?
Social Distancing is a term applied to certain actions that are taken by Public Health officials to stop or slow down the spread of a highly contagious disease and minimize its effects on our most vulnerable populations. It often includes limiting large groups of people coming together, closing buildings and canceling events. It basically helps separate the sick from the healthy and in short, is a way to calm the pace at which as outbreak is able to spread across a population. We can all do our part to make a difference and contribute to slowing the spread of illness.