Going Beyond the Expected Award Recipients
"Russ came in and spent a cold February Sunday night, into Monday, watching the air handling units due to the extremely cold temperatures. The maintenance crew feel Russ went above and beyond spending the night here making sure that the bitter cold temperatures did not shut down the hospital’s heating system. Thank you Russ!"
Nominated by RAMC Maintenance Crew
"I recognize Kaylyn Kenkel for “Going Beyond the Expected.” It was a busy Christmas Day when Kaylyn had a patient on comfort measures. This patient wanted to hear Christmas mass and get a straight razor shave, as before this gentleman had become sick he was known for always having a straight razor shave. The family brought in his razors for the staff to shave him. Kaylyn took out his razors and a realized they had become dull. When she had a free moment on this busy day, she took it upon herself to leave the hospital, go to Walgreens and purchase a straight razor. Then she actually shaved this gentleman herself, as she knew the nursing staff was also very busy.
"Kaylyn, your generosity and caring soul not only touched this gentleman’s heart, but also his family, as well as the nursing staff. I believe this is definitely Going Beyond the Expected. It is just one example of your caring and thoughtfulness that we have witnessed. Thank you so much!"
Nominated by Beth Nofsinger, House Supervisor
“We have a patient going home today (1/23/20) with new medications. His wife is coming to pick him up but she also has COVID and is not feeling well. He expressed concerns about both of them being ill and having to go to Viking Pharmacy to pick up his meds. Ashley drove to the pharmacy, picked up the patient’s meds and brought them here so he could have them before heading home from the hospital. Ashley didn’t hesitate to step in and help make sure our patient was taken care of.”
Nominated by Courtney Rudisill, RAMC Inpatient Pharmacist
“So Many times this winter I have looked out my window to see Melissa Bulin shoveling the sidewalk in the morning. It is such of a thoughtful thing for her to do!”
Nominated by Cindy Tourdot
We nominate Lisa Padberg because of her generosity in making and donating her time and material to make bonnets for everyone in our department. We are no longer able to get as many of our regular bonnets as needed due to the supply shortage due to COVID-19. Thank you so much for your thoughtfulness and dedication to RAMC!
Nominated by the Nutrition and Culinary department
Carie Valek has been working with a patient who is homeless, living out of his car, and has a shortage of clothing. She has called around Reedsburg, Baraboo, Portage, and other areas to see if she can find some clothes and shoes that might fit him, and then driving to many different places to pick things up as they become available. I believe her efforts warrant a Going Beyond the Expected Award because she is going out of her way to help a man who may not have access to resources on his own. She truly cares for our patients and exemplifies the RAMC Standards of Excellence.
Nominated by Tammy Becker
I'm not eloquent, but I think it is important that Jody receive some recognition for her service on Wednesday, July 1st. Jody was working the switchboard that night. She joined Peggy in the ER to inquire if any assistance was needed before leaving. It was busy and Jody's offer was welcomed. An out-of-town couple was vacationing in the Wisconsin Dells area with their five young children when the mother experienced a medical emergency. The couple arrived in the ER with children in tow. While the mother/wife was treated, her husband remained at her side. Reluctant to leave their children unattended, ER UC Laurie Porter tended to the children until her shift ended at 8pm. At that time, Jody stepped forward and volunteered to continue watch over the children until their mother was discharged or the father became available. Jody stayed later than her scheduled shift (staying until 10pm), keeping watchful eye on all, as well as tending to their needs.
I appreciated Jody's willingness to care for the children, allowing the ER staff to provide treatment to their mother, as well as other patients, and for me to continue with my responsibilities. I think Jody's caring and thoughtfulness epitomize the Reedsburg Area Medical Center's service of excellence. I truly believe she embraces RAMC's ideology for Going Beyond the Expected.
Nominated by Peggy Porter and Jackie Schara
Pegg has been so good on making masks for the hospital. But I would like to have her recognized for making me an ostomy cover for my ostomy bag.
Thank you, Pegg!
Nominated by Tammy Jorgenson
We had a patient with a service dog that needed attending to. Tammy Becker did a great job of utilizing the volunteer department to line up dog walkers four times a day for several days. The volunteers and staff members came in on their own time to help one of our patients who was unable to help their dog. This group of dedicated individuals was highly appreciated for their service, not only by the patient but by the entire MCC department. The volunteers included: Jodi Beyer, Reita Dryer, Hannah Atkinson, Laura Chastan, Ruth Ann Gundrum, Doris Schulte, Tim Becker, Ashley Leichtman, and Laurie Myers.
Nominated by Lindy Fabry
Stacy, you went above and beyond to help a patient who was feeling down because she had to be in the hospital over Christmas. You made her feel better by placing a Christmas Tree and poinsettias in her room. And, you made her feel more at home. She personally thanked you twice, once by card and once in person. Stacy, you made her stay more comfortable by what you did. She very much appreciated it!
Melissa, you went Beyond the Expected by 1) staying on extra hours after your shift to obtain x-rays and EKGs for two of our Walk-In Care patients; 2) you actually saw the orders that I missed and notified me; 3) you happily offered to transport the patients from Walk-In Care to x-ray, and then back again. Melissa's generosity of time and accountability saved patients from a long wait at x-ray (they had a stroke patient at the time!) and aided in the diagnosis of a condition that required attention and follow up. Thank you for being awesome!
For his exemplary example of empathy. When Nate saw a co-worker in need, he took it upon himself to rally his department. He helped offer the support needed to lessen the burden of an extremely difficult situation. The kindness of his gestures were felt throughout the hospital, and although I cannot speak for everyone, I truly believe the masses would agree with me when I say it makes me so very proud to work for a company who has employees that care so much about one another.
Nominated by Missy Frenz
This nomination is being written for both Ned and Pat. Recently, their dedication to our Ridgeview neighbors and their wellbeing was on full display. Because they know the neighbors so well, Pat noticed that something wasn't right at one of the Ridgeview units. He went and got Ned and together they went to check things out. It's a good thing they did, because they were able to help the neighbor and prevent something truly terrible from happening. We are so thankful that both Ned and Pat know our neighbors so well and take such good care of them. They go Beyond the Expected every day!
Nominated by Ryan Shear
A few weeks ago, an RAMC employee reached out to Missy and was looking for some advice and suggestions on how to navigate through the concerns the employee had with their current financial state, medical bills, etc. Missy did a great job of providing some suggestions and advice to the employee. Last week, the employee returned to the Admin office and was visibly upset and scared about his/her current financial state as well as mounting debt. Again, Missy was a great listener and provided some great suggestions and advice to the employee. I know the employee left the office that day with a more positive outlook on the days and weeks that lie ahead.
However, Missy didn't stop there. She actually took it upon herself to personally put together a care package for the employee that included a $75 gift card, a candle, and several other gift certificates and gift cards for local businesses. Then, she went out of her way to deliver the care package to the employee's home that evening. The employee was blown-away by Missy's generosity, caring, compassion and friendship.
Nominated by Ryan Bohen
Yesterday there was a major glitch in our new payroll system that was noticed after the payroll was posted/completed. There is a lot of pre-processing, and steps that go into our payroll system in order for us to get paid. Because of this issue, Barb had to start all over with the many steps needed to complete the payroll. This meant she stayed well past her regular work schedule, into the evening just to make sure everything was dome correctly. I do think that she went Above and Beyond her normal job duties to make sure everyone's paycheck was posted and completed by our payday on Friday! Thanks Barb, for you dedication to RAMC and our employees!
Nominated by Lisa Holzem
A patient needed to have surgery and didn’t have insurance. After a run-around with insurance companies, Melissa had the patient come in to the clinic to help her get insurance coverage in order to have the needed surgery. Thanks Melissa for all you do!
Nominated by Kristin Giese and Liz Hank
Jeanette has been working with us as our beautician, CNA, and at times staffing the ward secretary’s desk. As if her willingness to help out wherever needed weren’t enough to warrant a GBE nomination, her actions the day of Wednesday, June 5th certainly were. The SLC had plans to send one of our residents to the hospital for imaging via our bus. Unfortunately, the bus wouldn’t start on this particular day, and waiting for a wheelchair cab would’ve meant that the resident would miss their appointment. So, Jeanette volunteered to push the resident in their wheelchair all the way to the hospital (thankfully it was a beautiful day!). Mind you ,this is a special wheelchair that is not easy to push. This is just one example of how hard Jeanette works for our residents. We are so happy to have her here, and she definitely goes Beyond the Expected!
Nominated by Ryan Shear
I am nominating Paula because I received a call from the clinic asking if anyone in therapy could fix a brace for an elderly individual who had difficulty coming into the office. I passed the information to Paula and asked if she would call the individual to find out what they needed.
After speaking to them she realized they were unable to truly describe what they needed. She then drove to their home and evaluated the situation herself and proceeded to contact the provider back to help remedy the situation. Paula is always willing to go above and beyond to help anyone in need, even if it’s not her patient!!
Nominated by Mary Emerson
Betsy was working with a patient to have scheduled at another facility for a procedure that was unable to be performed here in Reedsburg. Documentation was sent several times, however, that facility stated that they could not schedule because they did not have. Betsy decided that she would drive the documents to this facility and hand deliver so this patient could have procedure done without further delays. This is going beyond the expected to provide compassionate quality and efficient healthcare!
Nominated by Jodie Baker
Chris went above and beyond for a Birth Center patient that was trying to get last minute access to an online childbirth class. Chris took it upon herself to investigate why the online class was not working and where the patient’s payment had ended up. She came in after 10:00 pm one evening to attempt to get the mom access if it was at all possible. She always puts our patient’s needs first and is a great example of stellar customer service!
Nominated by Jodie Molitor
We had a patient transfer out to MCC from ICU on a hectic day shift. Patient belongings were bagged up to go out to the MCC room, however, were accidently put in the trash. By the time staff realized belongings did not accompany patient to the room, trash had been taken out to the dumpster. Kevin went above and beyond by physically going into dumpster and retrieving patient belongings.
Nominated by Tami Simon
Dr. Shear’s patient recently discharged from RASLC and failed at home, necessitating her to be re-admitted. Dr. Shear was at a convention out of state when in the course of our conversation/texting indicated we could fax the required information, orders and what was needed in order to readmit the resident. Her taking the time not only expediting the process for the resident and the family, but really helped out us as providers. Her willingness to address her patients need really helped out her other MD counterparts we would have had to call on otherwise. As it was with her help and today’s technology it made the re-admission swift and smooth for all parties.
Thank you Dr. Shear for going beyond the expected by your willingness to address the resident/facility needs!
Nominated by Brenda Reisdorph