• COVID-19 (Coronavirus) GUIDELINES

We are committed to keeping all patients, support persons, and staff safe.

Patient and Support Person Screenings  

  • When you enter our hospital and clinics we ask that you wear one of the provided masks, complete hand hygiene at our convenient hygiene station and proceed to registration to be screened and check in.  
     
  • Every patient and support person will be asked the COVID-19 screening questions guided by the Centers for Disease Control and Prevention (CDC).
     
  • We are happy to assist with virtual visits at any time, in any area.

Patient and Support Person Masking Guidelines

  • Patients are always required to cover their nose and mouth with a face covering. 
     
  • Medical documentation is required for patients stating they cannot tolerate a mask due to a medical condition. These patients will be asked to wait in their vehicle until they can be immediately roomed for their appointment.
     
  • Support Persons are always required to cover their nose and mouth with a face covering. This is without exception. Support Persons who cannot tolerate a personal face covering will not be allowed to visit.
     
  • Everyone will be supplied with a medical grade mask upon entering our facilities. We ask that you take one and cover your nose and mouth. Complete hand hygiene at our convenient hygiene station and proceed to registration to be screened.
     
  • Masks are not recommended for children under the age of 2.

RAMC acknowledges that the presence of loved ones is an important part of the healing process and considers our patient’s support person as a critical member of our patient’s care team.

To help keep each other safe we all must continue to practice physical distancing (6 feet), wear a mask (covering mouth and nose), clean our hands and high touch areas frequently. 

COVID Symptoms & Walk-In Care

Please come in, put on one of our medical grade masks, covering your mouth and nose, and proceed to the north registration desk. After registering you may be asked to wait in your vehicle until we are ready to see you.

  • Fever 100 degrees or greater
  • Chills
  • Cough
  • Shortness of breath / difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion (stuffed up nose)
  • Runny nose
  • Nausea or vomiting
  • Diarrhea

Guidelines for SUPPORT PERSONS in patient care areas:

  • Birth Center – ONE (1) support person at a time, with maximum of two (2) per 24 hours. The support person will need to remain in the patient room at all times. Exceptions are patients with potentially communicable symptoms, patients on isolation or patients requiring aerosol generating procedures.

  • Adult inpatients and ICU patients – ONE (1) support person at a time, with maximum of two (2) per 24 hours. The support person will be required to stay in the patient’s room at all times. Exceptions are patients with potentially communicable symptoms, patients on isolation or patients requiring aerosol generating procedures.

  • Pediatric patients under the age of 18 – may have TWO (2) parents or guardians present who are required to stay in the room at all times (applicable to all areas of the campus except Outpatient Services appointments - see next). 

  • Outpatient Services appointments (Clinics, Lab, Wound, Rehab, Medical Imaging) – ONE (1) support person IF patient is  cognitively disabled, physically impaired and/or the patient is under the age of 18, or if the provider determines additional support is required. 

  • Surgery Center – ONE (1) support person per patient who is to remain in the designated patient area for the duration of the patient stay, until discharge. 

  • Emergency Department – ONE (1) support person per patient. Exceptions are patients with  potentially communicable symptoms, patients on isolation or patients requiring  aerosol generating procedures. 

Expectations for SUPPORT PERSONS: 

  • Check in and complete COVID screening at one of the registration areas

  • Wear a face mask that covers nose and mouth at all times; a face shield alone is not acceptable 

  • Use hand sanitizer to clean hands upon entering RAMC, entering patient room, prior to exiting patient room, and prior to exiting RAMC 

  • Remain in patient room or space designated by staff 

  • Maintain physical distancing                                                              


Pastoral Care

Patients who meet criteria to have a support person may also have pastoral care visit  while in the hospital. Please note, pastoral care is NOT counted as a support person.

End Of Life

End of life status is determined by the provider; once that determination is made, families will be allowed to visit, but will need to be either in the patient room or another designated room in the hospital. Families will not be able to congregate in waiting rooms or hallways. The maximum number of visitors will be determined by what can safely be maintained in the designated rooms.


Telehealth

Various Physicians Group and Specialty Group providers offer telehealth services.

Click here for more information or call 608-524-8611 (Physicians Group) or 608-768-3900 (Specialty Group) to inquire which providers are offering this service.


Notes

Persons with Metered Dose Inhalers or Inhaled Respiratory Medications

If you have a prescribed inhaler and are coming to our ER or being admitted to the hospital, please bring your inhaler/inhaled respiratory medication with you.

If at any time you experience and of these symptoms, go to the emergency room. Call first to allow them to prepare for your arrival. ER is open 24/7.

  • extreme shortness of breath or extreme difficulty breathing
  • persistent pain or pressure in the chest
  • new confusion or inability to arouse
  • bluish lips or face
  • feel extremely ill